Delivery Policy

All Ages by Redson is committed to delivering your orders safely, promptly, and efficiently. This Delivery Policy outlines our delivery options, timelines, and conditions. We work diligently with trusted carrier partners to maintain a seamless fulfillment lifecycle from our ateliers to your wardrobe.

We are proud to provide comprehensive localized and countrywide delivery channels. Our current fulfillment network safely covers:

• Asaba, Delta State (Direct Local dispatch)
• All states across Nigeria (Trusted nationwide courier network)

Shipping timelines are calculated based on business days (Monday to Saturday, excluding public holidays) and begin from the date of payment confirmation.

• Asaba (Local Delivery): Same-day delivery is available for orders confirmed before our standard daily cut-off time. Next-day delivery applies to all other local Asaba orders.
• Nationwide Delivery: Expect arrival within 2 to 5 working days, highly dependent on the final destination state.
• Please Note: Delivery timelines may occasionally vary due to external factors such as weather conditions, public holidays, regional logistics challenges, or unforeseen courier interruptions.

Transparency is vital to our brand. Our delivery rates reflect standard regional pricing to guarantee fair, exact shipping parameters.

• Exact delivery fees are calculated automatically at checkout based on your exact delivery location.
• Fees may scale incrementally depending on final package dimensions, weight, or special handling logistics.
• Please note that all delivery fees are non-refundable once the order has been dispatched from our facility.

Our internal warehouse operates with rigorous efficiency to minimize transit delay.

• All verified orders are processed, packaged, and prepared for carrier pickup within 24 hours of payment confirmation.
• Orders completed on Sundays or official public holidays are queued immediately and processed on the following business day.

To support versatile shopping preferences, we support physical payment collection models under strictly managed conditions.

• Pay on Delivery is supported exclusively for orders delivered within Asaba, Delta State.
• POD services are subject to strict customer confirmation calls and standard maximum order value limits.
• Customers or an authorized representative must be present to review, sign, and instantly pay for the dispatch upon arrival.
• Important: Failure to accept delivery or maintain communication during a POD dispatch may result in restriction from accessing POD payment options on future purchases.

Our logistics team strives for immediate first-attempt success.

• Our dedicated delivery partner will attempt delivery using the contact number and address details supplied during check-out.
• If the customer is unreachable or temporarily unavailable, we will automatically schedule a second delivery attempt.
• Please be advised that additional storage or delivery surcharges may apply for repeated delivery re-routing attempts.

To protect your order value, we maintain strict visual handover protocols. We strongly advise our customers to:

• Inspect all package seals and outer items immediately upon receipt.
• Confirm order product accuracy and quantity before formally accepting the package.
• Ensure any identified parcel inconsistencies are immediately reported to our support lines within 24 hours of delivery.

In the rare event that an item is compromised during transit, our support team is fully prepared to expedite replacements.

• If you receive a damaged item, an incorrect product size/color, or note missing parts, please photograph/record the issue instantly.
• Contact our support channels within 24 hours of parcel arrival with your exact Order Number.
• Provide clear physical proof (photos or unboxing videos) to validate and fast-track your claims resolution.

The customer is solely responsible for ensuring the delivery address, contact name, and phone number provided at checkout are accurate and complete. All Ages by Redson shall not be held liable for shipment delays, re-routing fees, or terminal losses arising from incorrect shipping inputs.

Keep track of your fashion journey. The minute your order leaves our local fulfillment center, tracking coordinates and courier details will be dispatched directly to you via email or WhatsApp.