FAQs
Find answers to your questions about orders, shipping, returns, and more.
Orders & Payments
You can place an order through our website, Instagram, or WhatsApp. Simply select your items, proceed to checkout, and complete payment.
Debit/Credit Cards, Bank Transfers, POS payments (in-store), Pay on Delivery (Asaba only)
Yes. Once your order is placed, you will receive a confirmation via email or WhatsApp with your order details.
Delivery & Shipping
Yes, we deliver to all states across Nigeria.
Asaba: Same-day or next-day delivery. Nationwide: 2 to 5 working days. Delivery times may vary due to location or unforeseen circumstances.
Delivery fees are calculated at checkout based on your location.
Tracking & Order Status
You can track your order using your order number and registered email or phone number on the Track My Order page.
If there is a delay, our team will notify you. You can also contact customer support for updates.
Returns & Exchanges
Yes. We accept returns or exchanges within 3 to 7 days of delivery, subject to our Return Policy.
Innerwear, Items on sale or clearance, Worn, washed, or damaged items
Refunds are processed after item inspection and may take 3 to 7 working days to reflect.
Products & Sizing
Please refer to our size guide on each product page. If you need help, contact our support team.
Yes. We strive to display accurate images, but slight variations may occur due to lighting or screen settings.
Account & Website
No. You can check out as a guest, but creating an account helps you track orders and enjoy faster checkout.
Please refresh the page or try a different browser. If the issue persists, contact customer support.
Customer Support
Email: info@allagesbyredson.com | Phone/WhatsApp: +234 913 879 0361; +234 915 271 8827 | Support Hours: Monday to Saturday, 8:00 AM - 8:00 PM
Promotions & Discounts
Yes. We run seasonal sales, promotions, and exclusive offers for our community members.
Store Information
Yes. Visit us at All Ages By Redson, Plot 5, Block 3 G.R.A Phase 5 beside Fidelity Bank Plc, Okpanam Road, Asaba, Delta State of Nigeria.
Customer Support Hours
Our experts are here to help you: Monday to Saturday, 8:00 AM - 8:00 PM. Outside these hours, please drop an email or WhatsApp message, and we will get back to you first thing in the morning.
Still Have Questions?
Our customer support team is here to help you with any inquiries.
Monday to Saturday: 8:00 AM - 8:00 PM
Sundays & Public Holidays: Closed